Managed Service Provider (MSP)

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A company that takes on primary responsibility for managing an organization’s contingent workforce program. Typical responsibilities of an MSP include overall program management, reporting and tracking, supplier selection and management,…

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Gain Sharing

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In general terms, Gain Sharing is the sharing of cost savings and/or other non-monetary benefits between a client and a service provider. Usually tied to stated savings objectives or other…

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Front Office

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In a staffing context, the Front Office is part of the tech stack used to underpin the services of a Staffing Firm. The Front Office consists of three inter-dependent applications:…

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Fixed Rates

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In agreeing a rate card with a staffing supplier, it may be possible to negotiate uniform, fixed candidate bill rates that are pre-determined for each job title. Such Fixed Rates…

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Cost-Plus Pricing

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Pricing methodology sometimes agreed as part of a contingent workforce program in which the supplier provides the end-user with full visibility of all the costs in a given outsourced program…

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Contingent Worker

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Used to describe any person who works in or for a business but who is not employed by that business or on their payroll. It may also be used to…

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Burden

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In relation to pay, burden is the mandatory employer-paid payroll taxes and benefits based on the wage or salary of employees. In the US, burden will include workers’ compensation, unemployment…

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Blended Workforce

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This is a recent term that is gaining momentum especially among large staffing firms that also offer MSP and RPO services. Blended workforce means the planned use of direct-hire personnel…

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