Say hello to eCapital

We’re uniting Accutrac and our group of companies under one name, eCapital. The eCapital brand reflects our simple, modern approach to factoring. By streamlining our operations and unifying under one brand, we are able to strengthen our place in the market and deliver even better services and products for our clients.

Wondering how this brand change might affect you?  We’ve answered your most pressing questions below:

When did the name change take place?

The name change is effective June 19th, 2020

Why did you change your name?

We’re uniting Accutrac and our group of companies under one name: eCapital. The eCapital brand reflects our simple, modern approach to factoring. By streamlining our operations and unifying under one brand, we can strengthen our place in the market and deliver even better products and services for our clients.

What do I need to update?

Notice of Assignment – The only item you will need to update is the Notice of Assignment stamp on your invoices. Your account manager can provide you with this stamp.

Your Account Manager’s email and phone extension – Please update your records with your Account Manager’s new eCapital email address as well as their 4 digit phone extension.

Is anything changing with my account?

Nope! Your current account manager, agreement, rate, submission process, and service hours will all remain the same. New name. Same everything else.

How will my service be affected?

This transition will be a seamless one for you. You’ll benefit from better customer service thanks to our new streamlined processes and improved programs. Nothing else will change.

How do I access the fuel portal?

The fuel portal can be accessed at: https://fuel.ecapital.com/Login. All of your account activity, transactions and reports will remain the same.

How will my fuel card service be affected?

Your fuel discount program has not changed. You will still receive the amazing discounts and benefits from this program.

Do I need to notify my customers?

No. We will handle notification to your customers, asking them to update their records with our new name. All payment instructions will remain the same.

Is there a change to how or where I submit my invoices?

If you currently submit your invoice paperwork by email, the email address for submission has changed. Please contact your Account Manager for the new email address.

Did your phone number change?

Our toll-free number, as well as our direct lines will remain unchanged. 

Do you have a new website?

We do! We are proud to share eCapital.com with all of our clients. Go explore the site to get familiar with our new look and feel. 

Did my account manager change?

No, you will have the same great support team managing your account.

Where do I get the new Notice of Assignment stamp?

If you have not already received an updated stamp (electronic or ink), you can request one from your Account Manager.

Have your hours of operation changed?

Our service hours remain the same.

Can I still access my account information online?

Yes, on the eCapital website, you’ll select “Login”. Follow the prompt for “Former Accutrac Clients” to login to the portal. You can still access the online portal via a direct link at portal.accutraccapital.com.

How do I access the credit search tool?

The credit check tool can be accessed by clients through the client portal here: https://portal.ecapital.com/login.  All non-clients can sign-up to access the credit check tool here: https://portal.ecapital.com/credit-check-registration

Still have questions? Give your account manager a call